About Guide Dogs Shop Guide Dogs is one of the UK's best known and best-loved charities, providing life-changing support to people with sight loss. When you buy your cards and gifts from Guide Dogs Shop, the Guide Dogs' online charity shop, you are helping to change the lives of blind and visually impaired people. We've got a great range of fun and fabulous gifts, stationery and homeware for you and your loved ones (and the dog!), including products available exclusively from Guide Dogs. Shop with us knowing that 100% of profits go to Guide Dogs to improve the lives of blind and partially sighted people in the UK. 100% of profits from the purchases you make on the Guide Dogs Shop go towards our amazing cause, enabling Guide Dogs to help people with sight loss live the life they choose. Read more at Guidedogs.org.uk How Your Money Is Helping Guide Dogs Shop FAQs What if something I want to buy isn’t available? Unfortunately, the ongoing situation with Coronavirus has affected the supply of some of our products, we’re sorry about this. Products available on the website are items that are currently in stock, we are currently not taking any back orders for products out of stock or discontinued. What is the returns policy for any products ordered as a gift? If you are not happy with your purchase, please contact us via phone or email to arrange its return to us. Any unwanted products need to be unused and still in its original packaging and returned within 30 days of receipt for a refund or replacement (this does not affect your statutory rights). If we make a mistake on your order, we will advise you of a Freepost address to return the unwanted item. On receipt, your credit card will be credited for the value of the products purchased. As with our standard returns policy, please contact us first to request a replacement or refund via our phone line or email. Guide Dogs Shop Satisfaction Guaranteed! Your satisfaction is our priority. Our friendly team are always on hand to help - plus we promise you a no quibble guarantee. So you can shop with confidence at Guide Dogs Shop. If you want to ask a question or order by phone please call 0345 143 0197.