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FREE shipping on all orders over £45! Click here for our latest stock and shipping updates.
FREE shipping on all orders over £45! Click here for our latest stock and shipping updates.

Delivery Information

DELIVERY OPTIONS

The Guide Dogs Shop offers three delivery options for customers to choose from when making a purchase online.

Standard Delivery (£4.99)

All orders dispatched as standard can take between 5-7 working days to be delivered.

Express Delivery (£8.99)

Express delivery can be applied to orders received before 1pm, Monday to Thursday and can take between 1-2 days to be delivered.

Next Day Delivery (£12.99)

Next day delivery can be applied to orders received before 1pm, Monday to Thursday, to be with you on the very next working day.

Any profit from our postage charge goes straight back to charity. All handling, post and packaging are included in the cost.

ORDER PROCESSING AND DISPATCHING

When placing an order, we will process this with our fulfilment warehouse and aim to deliver within 7 working days of receiving an order when all stock is available.

There may be occasions when products are temporarily out of stock. In order to ensure that you receive your order, we will hold the whole order for no longer than 21 days.

Orders are dispatched with Royal Mail, Yodel or Parcel Force. We do not use any other couriers at this time such as DPD. We make every attempt to supply your complete order.

We regret that we are unable to deliver to PO Box addresses. Free postage and packaging offers are only valid for deliveries to a UK address.

OVERSEAS ORDERS

Unfortunately, we do not deliver overseas at this time.

I HAVE A QUESTION RELATING TO MY ORDER

Our friendly, knowledgeable customer care staff are always happy to help if you have any concerns or complaints and can be reached on 0345 143 0197 or email shop@guidedogs.org.uk or via the contact us form online.