Skip to content

Shop Service Update

Page updated 15/04/2022

Welcome to the Guide Dogs Shop!

Welcome to the Guide Dogs Shop, the official online retail store for the Guide Dogs for The Blind Association. The shop is filled with exciting gift ideas for your family, friends, your dog, and you! Every purchase made helps support our fantastic cause.

Please note that if you have bought from the Guide Dogs Shop in the past, you will need to set up a new account and password the first time you purchase from our new shop. After this, you will be able to login as usual to purchase again or view your order history.

If you have any feedback about our new shop, please do not hesitate to contact us by email at Shop@GuideDogs.org.uk. We'd love to hear from you!

Stock and Shipping

You may have heard on the news that the retail sector is facing some challenges this winter with disruption to supply chains and the availability of some goods. Although we’re doing all we can to ensure the items you want to buy are available from the Shop, you might find some items go out of stock more frequently and for longer than usual. For the best shopping experience, our online shop will be up to date with what is in stock, and fulfilment updates.

Please note, some of the items featured in our current catalogue (released October 2021) are no longer available. Please check our website or contact our customer service team for stock availability for items featured.

We are currently unable to offer overseas shipping, or shipping to the Channel Islands - we apologise for any inconvenience. For full information on delivery and shipping options please see our Delivery Information page

 

What will happen if I’ve ordered something that is out of stock?

If an item on your order is out of stock and we know it is coming back in soon, we will hold your order for up to 21 days until the item becomes available again. 

If we know the items won’t be coming back, and where we have a suitable alternative, we will swap it for something we think you will love just as much. If you don’t want to keep the substituted item, that’s fine, just let us know and we will be happy to send you a refund instead.

Our friendly Customer Service Team are available to help by phone on 0345 143 0197 (Monday to Friday, 9am-8pm) or email at Shop@GuideDogs.org.uk.

Customer Services

The Customer Service Team are available by phone and email to answer your questions and help you place an order by phone. Demand for our shop is high at the moment and we are extremely busy - which is great!  

However, this means waiting times on our phone line may be longer than normal at times. We are very grateful for your patience and your call is important to us. 

You can call us on 0345 143 0197 Monday to Friday, 9am to 8pm (Our quietest times of day are during the evening before phone lines close at 8pm)

Alternatively, you can shop online anytime, or email Shop@GuideDogs.org.uk.