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FREE shipping on all orders over £45! Click here for our latest stock and shipping updates.

Shop Service Update

Page updated 12/10/2021

Christmas 2021 Stock and Shipping updates

You may have heard on the news that the retail sector is facing some challenges this winter with disruption to supply chains and the availability of some goods.

Although we’re doing all we can to ensure the items you want to buy are available from the Shop this Christmas, you might find some items go out of stock more frequently and for longer than usual.

For the best shopping experience, our online shop will be up to date with what is in stock, and fulfilment updates.

Unfortunately, some items in our 2021 Christmas Gift Catalogue sadly won’t be available this year due to unforeseen challenges with supply.

What will happen if I’ve ordered something that is out of stock?

If an item on your order is out of stock and we know it is coming back in soon, we will hold your order for up to 21 days until the item becomes available again.  

If we know the items won’t be coming back, and where we have a suitable alternative, we will swap it for something we think you will love just as much. If you don’t want to keep the substituted item, that’s fine, just let us know and we will be happy to send you a refund instead.

Our friendly Customer Service Team are available to help by phone on 0345 143 0197 or email at Shop@GuideDogs.org.uk.